Frequently asked questions
Check most frequently asked questions here. If you still need help, then contact us directly at customercare@bleeperactive.com
How long can I hire an ESB eBike for?
You can hire an ESB eBike for one day, but the eBike must be returned to its original station before midnight on the same day that you hired it. You cannot keep an ESB eBike overnight.
What happens if I don't return my ESB eBike by midnight?
It will turn into a pumpkin.
But seriously, you will receive a penalty fine of €20 if you don't return your ESB eBike by midnight.
But seriously, you will receive a penalty fine of €20 if you don't return your ESB eBike by midnight.
Do I have to bring my ESB eBike back to its original docking station?
Yes, you must return the ESB eBike to the docking station you hired it from before midnight on the day you hired it. You cannot return it to a different ESB eBikes station.
Do I need a smartphone to use the service?
Yes, you will need a smartphone and network coverage (3G minimum) to unlock or lock an ESB eBike. N.B. Please be aware of this if you are bringing an eBike into an indoor or underground parking area - if you lose network coverage you may not be able to lock or unlock the eBike.
How long does the battery last?
A fully charged battery will last for up to 50 kilometres, depending on variables such as the weather (wind & temperature) and the terrain (hilly vs. flat). Colder weather, headwinds, and cycling up hills will all reduce the range of the battery.
Can I cycle the eBike if the battery is empty?
Yes, the eBike can be cycled if the battery is empty but the additional weight of the eBike compared to a regular pedal bike is considerable.
How fast can my ESB eBike go?
The electric motor on your ESB eBike will only provide assistance up to 25kph. Once you reach 25kph the motor will cut out and you will be cycling under your own power. When your speed drops below 25kph the electric motor will automatically start again and will start to provide pedal assistance.
Do I have to pedal or will the electric motor propel me on its own?
The electric motor will not work unless you are pedalling. ESB eBikes are "pedal assist" bikes, meaning the electric motor only provides assistance to your pedal power.
Can I carry a passenger on my ESB eBike?
No. ESB eBikes are strictly for the use of one person at a time. Carrying passengers is a breach of the terms & conditions of use.
How do I charge my ESB eBike?
You do not need to worry about charging your ESB eBike. It charges automatically at its docking station.
Can I hire an ESB eBike for shorter than a day?
ESB eBikes are only available for hire on daily rates. You can return the ESB eBike to its docking station any time before midnight, but you will still be charged for a full day.
How much does it cost to hire an ESB eBike?
There are multiple options for hiring an ESB eBike: Pay As You Go, a Daily Pass and a Monthly Pass.
Pay As You Go: €1 Unlock Fee + €0.15 per minute until your trip ends.
The Daily Pass costs €10 to hire an ESB eBike for one day.
The Monthly Pass costs €15, and this reduces the daily cost of hiring an ESB eBike to €3 per day.
Pay As You Go: €1 Unlock Fee + €0.15 per minute until your trip ends.
The Daily Pass costs €10 to hire an ESB eBike for one day.
The Monthly Pass costs €15, and this reduces the daily cost of hiring an ESB eBike to €3 per day.
How do I buy a Pass for hiring an ESB eBike?
Open the menu in the Bleeper app and select Wallet.
In the next menu select Buy a pass.
Choose a Daily or Monthly ESB eBikes Pass.
In the next menu select Buy a pass.
Choose a Daily or Monthly ESB eBikes Pass.
